​FAQ’s

1. Why is my photo conversion not instant?

Although many efforts have been made to make this process instant on this platform, in order to maintain the best standards, it does take a little while to get the conversion ready for you. You will receive an email from us advising you that your conversion is ready.

2. How long will it take to convert my photo?

This process usually takes up to 20 minutes. If you have not received your conversion within the next 2 hours, please contact us directly, using the ‘contact us’ page.

3. Is this service only available online?

This photo sharing and downloading service is currently only available online/via this platform, however be prepared to see us at a UK convention near you, where you will be able to get conversions done on the day.